Privacy Policy
What information do we collect?
We collect information from you when
you register on our site, place an order, subscribe to our newsletter, respond to
a survey or fill out a form.
When ordering or registering on our
site, as appropriate, you may be asked to enter your: name, e-mail address,
mailing address, phone number or credit card information. You may, however,
visit our site anonymously.
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
• To personalize your site experience
(Your information helps us to better respond to your individual needs)
• To improve our website
(We continually strive to improve our website offerings based on the
Information and feedback we receive from you)
• To improve customer service
(Your information helps us to more effectively respond to your customer
service requests and support needs)
•To process transactions
Your information, whether public or private, will not be sold, exchanged,
transferred, or given to any other company for any reason whatsoever,
without your consent, other than for the express purpose of delivering
the purchased product or service requested.
•To administer a contest, promotion, survey or other site feature
•To send periodic emails
The email address you provide for order processing, may be used to send
you information and updates pertaining to your order, in addition to
receiving occasional company news, updates, related product or service
information, etc.
Note: If at any time you would like to unsubscribe from receiving future emails, please email us at customerservice@gratefulpet.com. Please include ‘Opt Out’ in the Subject line of your email.
How do we protect your information?
The security of your personal
information is important to us. We implement a variety of security measures to
maintain the safety of your personal information when you place an order or
enter, submit, or access your personal information.
We offer the use of a secure server.
All supplied sensitive/credit information is transmitted via Secure Socket
Layer (SSL) technology and then encrypted into our Payment gateway providers
database only to be accessible by those authorized with special access rights
to such systems, and are required to keep the information confidential.
After a transaction, your private
information (credit cards, social security numbers, financials, etc.) will not
be stored on our servers.
Do we use cookies?
Yes (Cookies are small files that a
site or its service provider transfers to your computer’s hard drive through
your Web browser (if you allow) that enables the sites or service providers
systems to recognize your browser and capture and remember certain information.
We use cookies to help us remember and
process the items in your shopping cart, understand and save your preferences
for future visits, keep track of advertisements and compile aggregate data
about site traffic and site interaction so that we can offer better site
experiences and tools in the future. We may contract with third-party service
providers to assist us in better understanding our site visitors. These service
providers are not permitted to use the information collected on our behalf
except to help us conduct and improve our business.
If you prefer, you can choose to have
your computer warn you each time a cookie is being sent, or you can choose to
turn off all cookies via your browser settings. Like most websites, if you turn
your cookies off, some of our services may not function properly. However, you
can still place orders over the telephone or by contacting customer service.
Do we disclose any information to
outside parties?
We do not sell, trade, or otherwise
transfer to outside parties your personally identifiable information. This does
not include trusted third parties (service providers) who assist us in
operating our website, conducting our business, or servicing you. These third
parties agree to keep this information confidential and are prohibited from
using your personally identifiable information for any other purpose. We may
also release your information when we believe release is appropriate to comply
with the law, enforce our site policies, or protect our or others’ rights,
property, or safety.
Our website may contain various
technologies (i.e. action tags, web beacons) that employ common internet
techniques using non-personally identifiable visitor information about your
habits and usage of our site. These technologies may be conducted through our
third party advertising partner. Non-personally identifiable information is
collected without any direct association with you specifically. This
information is used to compile aggregated statistics such as numbers of clicks,
broad demographic information, types of browsers and platforms etc.
Third party links
Occasionally, at our discretion, we may
include or offer third party products or services on our website. These third
party sites have separate and independent privacy policies. We therefore have
no responsibility or liability for the content and activities of these linked
sites. Nonetheless, we seek to protect the integrity of our site and welcome
any feedback about these sites.
Testimonials
Many customers like to share their good
experience with us and others. We appreciate the positive feedback and it helps
others recognize the benefits of our products/services. Testimonials can be
submitted via email to testimonials@gratefulpet.com.
We post these customer testimonials on our website. We do not generally obtain
the customer’s consent prior to posting these testimonials. We will use only
the personal identification information you provide in the text of the testimonial.
If you wish to limit your identification please sign your testimonial using
only your first name and the state in which you reside. If at any time you want
your testimonial removed please contact us. Please
include ‘Remove Testimonial’ in the Subject line of your email.
California
Online Privacy Protection Act Compliance
Because we value your privacy we have
taken the necessary precautions to be in compliance with the California Online
Privacy Protection Act. We therefore will not distribute your personal
information to outside parties without your consent.
All users of our site may make any
changes to their information at anytime by logging into their account (control
panel) and going to the 'Edit Profile' page.
Children’s Online Privacy Protection
Act Compliance
We are in compliance with the
requirements of COPPA (Children’s Online Privacy Protection Act); we do not knowingly
collect or use any information from anyone under 13 years of age. Our website,
products and services are all directed to people who are at least 13 years old
or older. However, we have no way of distinguishing the age of individuals
accessing our website. If a child has provided personal information on our site
without parental consent, the parent or guardian should contact us to remove
the information and opt out of future communications.
Online Privacy Policy Only
This online privacy policy applies only
to information collected through our website and not to information collected
offline.
Terms and Conditions
Please also visit our Terms and
Conditions section establishing the use, disclaimers, and limitations of
liability governing the use of our website at http://www.gratefulpet.com/termsofuse.aspx
Your Consent
By using our site, you consent to our privacy policy.
Changes to our Privacy Policy
If we decide to change our privacy
policy, we will post those changes on this page.
Contacting Us
If there are any questions regarding
this privacy policy you may contact us using the information below.
www.gratefulpet.com
1131 C 7th Ave
Vero
Beach, Florida
32960 USA
customerservice@gratefulpet.com