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Terms of Use

In using this website you are deemed to have read and agreed to the following terms and conditions:

Please carefully read the following Terms of Use in its entirety because your ongoing use of the Grateful Pet website is subject to and ratifies without limit in any way your acceptance of the terms and conditions herein. If these terms and conditions in full or in part are unacceptable to you, you should not use the website. We welcome you to our site with the understanding by using this website you agree that you have read and unconditionally accept the following terms and conditions including any company links to the website Policy pages referenced herein.

Grateful Pet may make modifications to the Terms of Use at any time. It is your responsibility to revisit this page and review the Terms of Use from time to time as your continued use of the website following such modification also binds you to any modification thereof.

The following terminology applies to the terms and conditions of these Terms of Use, Privacy Statement and Disclaimer, and any and all arrangements be it ordering of product, a service, or otherwise: “Client”, “Customer”, “You”, “Your” refers to you, the person accessing this website and accepting Grateful Pet’s terms and conditions. “The Company”, “Ourselves”, “We”, and “Our” refer to our company “Grateful Pet”. “Party”, “Parties”, or “Us” refers to both the Customer or Client and ourselves, or either the Customer or Client and ourselves. Any use of the above terminology or other words in the singular, plural, capitalization, and/or he/she or they, are taken as interchangeable and therefore referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need-to-know basis use information collected from individual customers and your ship-to address information, if applicable, is disclosed to shipping agencies. Please see our Privacy Policy.

Log-in, Registration, and Passwords

You understand that to make your initial purchase on Grateful Pet’s website you are required to register as a new customer by providing your email address, physical address and phone number. Your email address is your user-ID. You will also be asked for a password. You shall be responsible to provide accurate registration information, keep your registration information updated, and maintain confidentiality of your Grateful Pet website password.

Once you have registered as a new customer, you can place orders by logging in as a returning customer with your already established user-ID/email address and password.

Your email address or other contact information is not public, or shared, and will not be displayed anywhere on our website.


We will not sell, share, or rent your personal information to any third party or use your email address for unsolicited mail. Any emails by Grateful Pet will only be in connection with the provisions of products and/or service. We will not divulge to any third party other than, if applicable, our shipping agent and/or shipping agencies. Notwithstanding anything to the contrary contained herein, Grateful Pet shall be under no duty to maintain the confidentiality of any such information which is required by order, statute, or regulation of any government authority.

Disclaimer Notice

By utilizing this website you express your consent to our Disclaimer. Unless otherwise noted, the contents of our website and marketing materials are based upon the research and opinions of Grateful Pet, our business partners and reference materials. We are not licensed veterinarians, physicians, or nutritionists. The information is not intended to diagnose or prescribe or to replace a relationship with a qualified health care professional and it is not intended as medical or nutritional advice. It is intended as a sharing of knowledge and information from the research and experience of the Grateful Pet team. We encourage you to make your own health care decisions for your pet based upon your own research and your personal knowledge concerning your pet. If you use the information on this website to make decisions for your pet’s health or your own health, Grateful Pet assumes no responsibility for such decisions. We provide insight, high quality food, supplements, and gentle remedies and recommend seeking advice from a qualified, nutritionally oriented health care provider who has thoroughly researched your pet’s health.

Limitation of Liability

Grateful Pet strives for accuracy in the entire website materials; however, it is possible there may be inaccuracies or typographical errors. We make no representations or warranties whatsoever about the content of our website or the outcome or results that may or may not occur from the use of the website. You access and use the website and the website materials entirely at your own risk. It shall be your own responsibility to ensure that any information, products, or services available through this website meet your specific requirements.

The information on this website is provided on a “as is” basis without any expressed or implied warranties of any kind. To the fullest extent permitted by law, Grateful Pet disclaims all warranties, including merchantability, third party non-infringement rights and fitness for any particular purpose, and:

  • excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and its contents, and/or the companies literature; and
  • excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business profits whether foreseeable or not, damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

Under no circumstances or in any event shall Grateful Pet or the suppliers of our company be liable under any legal theory whatsoever, with respect to the website or its content for any lost profit or special, indirect, direct, punitive, incidental, or consequential damages of any kind. The above exclusions apply only to the extent permitted by law.


Cash, money order, cashiers or personal check and select major credit cards are all acceptable methods of payment. Our terms of payment are described on our Order Processing and Shipping Policy pages. All goods remain the property of Grateful Pet until paid for in full. We reserve the right to seek recovery of any monies remaining unpaid due to a returned check or rejected credit card via collection agency or small claims court. In such circumstances you shall be liable for any and all additional administrative, bank or credit card fees and collection or court costs.

Cancellation Policy

A notice of cancellation of an order is required a minimum of 48 hours prior to date of pick-up, date of home delivery, or estimated shipping date. Notification, for instance, in person, via email, telephone message and/or fax are accepted subject to confirmation in writing. In the event you do not reschedule delivery of your purchase, we reserve the right to levy a $20.00 charge to cover any subsequent administrative expenses connected with such cancellation.

Failed Deliveries

The company’s delivery fee for a missed home delivery and/or shipping cost for a refused or undeliverable shipment are non-refundable. Shipping cost for the return of the product will be your responsibility. Payment for shipped perishable products shall be non-refundable and spoiled products shall not be replaced.

Return Goods

Although we want you to be 100% satisfied with your purchase, due to the perishable nature of many of our products we have certain terms and conditions that must apply to returns. All returns require prior written authorization. Please refer to our Return Policy.


Unless otherwise stated, the products featured on the website are only available for sale in the United States. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs, and text available through this site. Redistribution or replication of any part of this site or its content is strictly prohibited, including such by framing or other similar or any other means, without the expressed written consent of Grateful Pet. The company does not warrant that the service from this site will be uninterrupted, timely, or error free, although it is provided to the best ability. By using this service you thereby indemnify Grateful Pet, its employees, agents, and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyze trends, administer the site, track users’ movement, and gather broad demographic information of aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for system administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within the company on a need-to-know basis.


Like most interactive websites our website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. For example, we use cookies to identify Registered Customers so the custom features system of our Shopping Cart functions properly.

Links to this Website

You may not create a link to any page of this website without prior written consent of Grateful Pet. If you do link to this website you do so at your own risk and the exclusions and limitations set out in these Terms of Use will apply to your use of this website by linking to it. Unauthorized use of this website may give rise to a claim for damages and/or be a criminal offense.

Links from this Website

We do not monitor or review the content of other parties’ websites which are linked to from this website. All of the opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and we should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site and to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. Grateful Pet will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information. In the event you have an issue with any site linked to our website, we would appreciate hearing from you.

Copyright, Intellectual Property Notice

Copyright and other relevant intellectual property rights exist on all text relating to the company and the full content of this website.

This website contains material which is owned by or licensed to Grateful Pet. “Website material” includes, but is not limited to, the design, layout, look, appearance and graphics. The website and its contents, such as text, reports, images and any other contents “website materials” are protected by copyright. Copyright 2010-2011 Grateful Pet, All Rights Reserved. The Grateful Pet name/logo is pending trademark registration. The brand names of the company and the brand names of our suppliers are either trademarked or pending trademark or otherwise protected.

Reproduction, display, and distribution of any of our website materials are prohibited without the expressed written consent of Grateful Pet. Any unauthorized use of the company’s website materials violates copyright, trademark, and other laws.


We have several different email addresses for different queries. These and other contact information can be found on our Contact Us link on this website.

Notification of Changes

The Company reserves the right to changes to these terms and conditions from time to time and your continued use of this site will signify your acceptance of any adjustment to these terms. If there are any changes in how we use your personally identifiable information, notification by email or postal mail will be made to those affected by this change.

Force Majeure

Grateful Pet shall not be liable for any failure to perform its obligations which is due to an event beyond the company’s control including but not limited to mechanical, electronic, communications failure, degradation, any Act of God, terrorism, war, political insurgence, insurrection, riot, civil unrest, act of civil, government, or military authority, uprising, earthquake, flood, or any other natural or man-made eventuality outside of our control. In such event, Grateful Pet shall inform you of same as soon as possible and will use all reasonable efforts to comply with the terms and conditions contained herein.


The terms and conditions contained herein express the Terms of Use and create no other obligation or relationship between the parties. You do not have any authority of any kind to bind Grateful Pet in any manner whatsoever.

You may not assign, transfer, or license out these Terms of Use without our prior written consent. Grateful Pet may transfer or assign the Terms of Use in its entirety without consent.

The parties agree that these Terms of Use shall be governed by and construed in accordance with the laws of the State of Florida, and that any disputes arising hereunder shall be resolved in the appropriate state or federal district court in the State of Florida.

Any provision of these Terms of Use prohibited by law, or by court decree, or otherwise determined to be invalid or unenforceable, will be ineffective to the extent of such prohibition, invalidity, or unenforceability without in any way invalidating or affecting the remaining provisions of the Terms of Use.

The failure of either party to exercise in any way any right provided for herein shall not be deemed or constitute a waiver of that right or any further rights hereunder.

Your accessing of this website and/or purchasing from this website indicates your understanding, agreement to and acceptance of the Disclaimer Notice and the full terms and conditions herein.

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